Service Management

Business Challenge

Businesses are finding it prohibitively expensive to recruit, train and retain highly technical network and security staff. Added to this is the cost of supporting 24×7 service continuity and the ever growing risk of guarding against security attacks.

Solution Overview

24×7 managed solution covering all network connected elements, including data and voice devices. Real-time monitoring and proactive fault detection and remediation. ITIL based service management platform. With customer access service monitoring portal and defined service levels.

Value Proposition

One-stop-shop management platform for all services. Delivers enterprise-wide Standard Operating environment (SOE). Significant savings when compared with the total cost of in-house technical staff & IT infrastructure.